Home delivery is a convenient way to get the maintenance medications you take every day. It saves you time and trips to the pharmacy while providing you with the same high-quality medications and patient care that you are used to receiving from Intermountain Health.

Intermountain Home Delivery Pharmacy can fill your maintenance medications and ship them directly to your home. There is no fee for shipping these medications. By filling your maintenance medications with a 90-day supply instead of a 30-day supply, you may also be able to save on your copays.

Ask your doctor to write a new prescription for up to a 90-day supply plus three refills (if appropriate). If you need medication right away, ask your doctor to write another prescription for up to a month supply to fill at the community pharmacy. Then, you can enroll online or call us and we can assist you with the enrollment process.

Your doctor can send prescriptions three different ways: 

• Your doctor can fax new prescriptions directly to the home delivery pharmacy at (801) 442-4179
• Your doctor can send prescriptions electronically through an "e-prescribe" system directly to Intermountain Home Delivery Pharmacy
• Your doctor can call the pharmacy at (855) 779-3960

Once the pharmacy team receives your prescriptions, a member of our staff will contact you to confirm the order.

New and refill prescriptions will be delivered within seven to ten days from the time Intermountain Home Delivery Pharmacy receives your request to fill. To make sure that you don’t run out of your medications, request refills about two weeks before you need them.

Intermountain Home Delivery Pharmacy makes it convenient to pay for your prescriptions. As part of your enrollment, your credit card, debit card, health savings card or flexible spending account card information will be stored within a secure system so that we can process your payment without having to collect your credit card information each time you need a refill. If you do not have any of the payment options listed above, contact the Intermountain Home Delivery Pharmacy at 1-855-779-3960 for more options.

Yes. Just like your local community pharmacy, registered pharmacists are available for consultation by calling Intermountain Home Delivery Pharmacy toll-free at 1-855-779-3960. In the event of an emergency, pharmacists are on call to answer questions and help you with your concerns.

Yes. Your prescription order can be shipped to a P.O. Box if delivery is being made by your local mail service carrier. If your package is coming through another service carrier, such as Fed Ex or UPS, your order typically cannot be shipped to a P.O. Box.

Yes. To arrange for a different shipping address, please contact our staff at 1-855-779-3960 prior to requesting your prescriptions.

Regular delivery will always be free. If your medication requires special handling, for example, overnight or next day delivery, it will also be free. However, if you specifically request expedited handling or shipping, for example, you are late placing your order and it’s not required for your order, you will be charged for the additional services.

Brand-name medications are much more expensive than generic medications and, in most cases, not more effective. Your prescriptions will be automatically filled with the generic equivalent when available. If your doctor determines the prescribed medication is medically necessary for treatment, your doctor can inform Intermountain Home Delivery Pharmacy that no substitution should take place. Intermountain Home Delivery Pharmacy’s pharmacist may contact your doctor directly to clarify the instructions on the prescription. Your copay for generic medication is less than the copay for brand-name medications.

Intermountain Home Delivery Pharmacy handles all prescription orders with the utmost care. Each facility has the appropriate quality and safety procedures in place to ensure that all medication is delivered effectively, including temperature-sensitive medication. For example, insulin requires refrigeration and, depending on the destination, your order may be shipped overnight or via next-day delivery with a cold gel pack. It is also bubble wrapped to protect against moisture and packed in an insulated, expandable plastic bag. There are also shipping procedures in place to prevent medications from freezing and spoiling. There is no cost to you for special shipping requirements. Intermountain Home Delivery Pharmacy’s shipments are enclosed in a plastic bag and do not indicate that they are coming from a pharmacy.

To arrange for a different shipping address, please contact our staff at 1-855-779-3960 prior to requesting your prescriptions. If you are going to be away for a long period of time, you can request an additional supply of medication by calling Intermountain Home Delivery Pharmacy. They will make certain that you have the necessary supply while you’re away.

There are some specific categories of medications that cannot be mailed or may require specific delivery restrictions. Some medications, such as pain relief or sleep agents, are not classified as maintenance (although they may be for your treatment). You can continue filling these types of prescriptions at your local community pharmacy. If you have specific questions about your medication, call Intermountain Home Delivery Pharmacy or SelectHealth.

The Home Delivery Pharmacy can fill controlled substances as long as the prescription goes through a patient's insurance. The Home Delivery Pharmacy does not filled controlled substances without insurance adjudication.

Yes. You can continue to use a community pharmacy for your short-term prescription needs and for other non-maintenance type medications, such as antibiotics, pain relief, and sleep agents. You can go to any community pharmacy to fill your prescriptions.

Contact Intermountain Home Delivery Pharmacy or SelectHealth immediately if you have an urgent situation or an emergency related to your medications.

You and your benefit program save money when you use generic equivalents. Generic medications often cost much less than the brand name. If you personally requested the brand-name medication and your doctor has not included specific instructions on the prescription to “dispense as written” or similar instructions, you will pay the generic copay plus the difference in cost between the generic and brand-name medication at the community pharmacy and through home delivery.

You should ask your doctor to write the specific manufacturer on your prescription. You can rest assured that the prescription will be filled appropriately based on the instructions provided on the prescription.