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Financial assistance

When individuals need medical care, financial concerns should not prevent them from receiving treatment. Those in need of emergency care will never be denied treatment or care if they do not have insurance or are unable to pay

Where did you receive care?

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Financial assistance for Utah, Idaho and Nevada patients

Learn more about Intermountain Health's financial assistance options for Utah, Idaho and Nevada patients

Colorado, Montana, and Wyoming

Financial assistance for Colorado, Montana and Wyoming patients

Learn more about Intermountain Health's financial assistance options for Colorado, Montana, and Wyoming patients

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Public and private financial assistance options

Learn about a number of public and private programs are available to help patients who are unable to pay for medical treatment

Intermountain Healthcare offers financial assistance to individuals who have received medical care in Intermountain clinics or hospitals. The program is available for most medical care that a medical provider decides is needed. Intermountain Financial Assistance Program only applies to bills with Intermountain Healthcare hospitals, clinics, and healthcare providers employed by Intermountain.

  • Eligibility is determined on family size and gross annual household income in relation to the current Federal Poverty Guidelines (updated annually). Individuals may also qualify for financial assistance based on a Medical Hardship.
  • People eligible for financial assistance will not be charged more for emergency, or other medically necessary care than the amounts generally billed (AGB) to insured people.

Automatic Cash Discounts for Uninsured Patients

Uninsured hospital patients who do not qualify for other assistance programs (such as Medicaid) receive an automatic discount on their bill. For more information, contact the hospital where you received care.

Frequently Asked Questions

Learn more about commonly asked questions about your financial assistance options

Intermountain hospitals use an evaluative process that considers an individual's family income and family size, and total amount of medical bills. Individuals whose family income falls below 250% of the Federal Poverty Guidelines may qualify for full assistance, minus a nominal patient responsibility per episode of care. The evaluative process extends to 500% of Federal Poverty Guidelines. The estimated ability to pay model attempts to determine what portion, if any, of an individual's income may be available to go towards paying for medical debt. As the sliding scale increases, more of an individual's income is potentially available to pay for medical services.

In addition, individuals with catastrophic medical bills may qualify for assistance. Intermountain hospitals currently define catastrophic assistance as situations where all medical bills (not only Intermountain medical bills) exceed 25% of a family's income.

Please provide the following for all household members:

  • Employment Income -copy of the most recent or last paystub or a letter from employer(s) stating gross earnings for the last or current month. Required for anyone working in the household
  • Self-employed Profit and Loss Statement (P&L) or ledgers for previous or current month.
  • Medicaid denial letter (if applicable)

If you cannot provide these, please explain why on the application form. 

 
A representative will review your information and determine if you qualify, and communicate this to you. You may be asked to apply for Medicaid or other programs before you receive financial assistance from Intermountain.

The amount of financial assistance awarded is based on your household gross income and number of household members.

If approved for full financial assistance, qualifying services will be discounted 100%.

For those qualifying for partial assistance, qualifying services will be discounted down a percentage according to Intermountain’s internal sliding scale. Any remaining amount left will be your responsibility to pay.

Intermountain determines the your level of financial assistance based on your household income and family size. If you qualify for partial assistance, the remaining balance is your responsibility to pay. If you are unable to pay the remaining balance in full, Intermountain will work with you on a reasonable payment plan.
Yes. Patients are strongly encouraged to apply for financial assistance from the time they first start to receive care. However, patients can apply for assistance even if their bill has been sent to collections.
No single organization can meet the needs of all patients who are unable to pay. Patients in need of financial assistance should utilize all resources for which they are eligible. This ensures Intermountain resources will be available to patients who don't qualify for other financial help.
The amount of financial assistance awarded is based on a sliding scale. Your household income and household size determine the amount you qualify for in relation to the sliding scale.
The amount of financial assistance awarded is based on a sliding scale. Your household income and household size determine the amount you qualify for in relation to the sliding scale.
Requests for financial assistance are processed in the order they are received and processed as soon as possible. A representative will contact you once the request has been processed and decisioned. A letter is sent containing information on the outcome of your request for financial assistance.

Financial assistance is typically available to individuals and families earning up to 500% of the federal poverty level. The level of assistance decreases as income levels increase.

Individuals may qualify for a Medical Hardship. Individuals who are 501% of the federal poverty level will have balances reviewed to ensure the amount does not exceed 25% of the family combined household gross income. Qualifying balances will be adjusted accordingly.