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Request your medical records

Choose the option that best fits your needs. For patients in Utah and Idaho only.

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How to request a copy of your medical record

Questions related to release of records may be directed to Intermountain Health Utah – Release of Information at 385-533-0440 or you can visit your local Intermountain Health hospital or clinic.

Option 1: Intermountain Health App (MyChart)

The Intermountain Health's MyChart provides access to a limited set of your health record at no cost to you. Those records include history and physicals, discharge summaries, lab results, image reports, ED notes and progress notes. You can download the Intermountain Health's MyChart  app from the patient portal page.

Option 2: Printable form

Download and print the form:

Return your completed form via one of the following options:

Mail: Intermountain Health, Release of Information
PO Box 571069
Murray, UT 84157
Fax: (385) 215-7047
Email: MedRecReq@r1rcm.com
Walk in: Medical Records Department Directory
Charges may apply for medical record copies or CD/DVD radiology images released. Medical records requests will be filled within 30 days of your request.

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Share your records

Share your records with another Provider/Clinic/Hospital

If you’d like to send your records directly (for example, to another healthcare provider or facility), you can do this securely through the Intermountain Health app, powered by MyChart, following these directions:

How to send records:

  1. Sign in to MyChart 
  2. Go to Menu > Sharing > Share My Record 
  3. Choose to Download, Print, or Send your record electronically 

For healthcare providers: Intermountain Health participates in Care Everywhere, a secure tool that allows providers to request and receive your records directly — no action needed from you.

Tip: For the fastest processing, ask your provider to request your records directly from Intermountain through their EHR system.

Subpoenas, court orders, legal requests and other 3rd parties requests for records

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Looking to request a copy of a birth certificate?

While we can provide medical information and records, we cannot provide copies of birth certificates. For a copy of a birth certificate, please contact the Utah State Birth Records Office at 801-538-6105 or by email at birthregistration@utah.gov.

Patients can visit the website to find links to order records: https://vitalrecords.utah.gov/records. Additionally, the state is implementing a new parent portal, where parents should be able to order birth certificates, as well as fill out their worksheets. They can sign up for the portal by visiting https://parentportal.health.utah.gov.

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Medical Records from Primary Children’s Hospital

Because Primary Children’s Hospital is a collaborative partnership between Intermountain Health and the University of Utah, where you request your child’s medical records depends on who provided the care.

Want to View Records from Both Systems in One Place?

You can link your child’s records from Intermountain and the University of Utah using a MyChart feature called Happy Together.

This allows you to view health information from multiple health systems in one account — including appointments, test results, medications, and more.

How to Link Your Child’s MyChart Accounts:

  1. Log in to your account and select your child’s profile
  2. Go to Menu > Link My Accounts
  3. Search for and select University of Utah Health or any other healthcare organization you’d like to connect
  4. Log in using your credentials for that organization

Once linked, you’ll be able to view your child’s information from both systems in a single MyChart experience.

Amendments to medical records

Learn more

  • An amendment is a formal request to alter or create an addendum to a record. It is used in cases where it is not felt that the original documentation accurately reflects the condition, diagnosis, treatment, or other actions relating to health care provided to the patient. Please note that Intermountain Healthcare is unable to change health information in a document but can create an amendment to the record.
  • It is required that the request is submitted in writing.
  • Please be as specific as possible regarding information that is felt to be inaccurate, as well as why it is felt to be inaccurate, to aid in the decision-making process.
  • One or more amendment requests may be made. Each request will be considered separately.
  • Because the original record is a legal document, the disputed wording cannot be changed, but an addendum can be attached to the record for future use.
  • Generally, notification regarding approval of the amendment request will be made within 60 days. If a decision cannot be made within 60 days, you will be notified regarding why there is a delay, and there may be a 30-day extension.
  • A copy of the amended information will be sent to you as soon as it has been completed.
  • You may request that copies of the amended record be sent to other healthcare providers or health insurers you designate. An authorization form will be sent to you with the copy of the amended information and must be sent back within the designated timeframe.
  • If it is determined that an Intermountain Healthcare employee or healthcare provider did not create the disputed information, an amendment to the record cannot be done.
  • The disputed information is in a record that is never used to make healthcare treatment decisions or payment decisions.
  • The information may be a record that the Federal law indicates is not available for you to amend.
  • The author of the information believes the record is accurate and complete as it was originally documented.
  • Generally, notification regarding denial of the amendment request will be made within 60 days. If a decision cannot be made within 60 days, you will be notified regarding why there is a delay, and there may be a 30-day extension.
  • A letter will be sent with an explanation of why the amendment request was denied.
  • You will be provided with information regarding where a complaint can be made, both at Intermountain Healthcare and the Federal agency that handles these complaints.
  • You will have one of three options:
    • Option 1: Do nothing.
    • Option 2: You can request that a copy of a summary of your amendment request and Intermountain Healthcare's response be sent every time a copy of the disputed information is released.
    • Option 3: You can submit a written statement of disagreement.
  • If a written statement of disagreement is submitted, it will be scanned into the medical record and maintained with the information in question. It will be released any time the information in question is released.