Our financial assistance policy
When those who live in our communities need care, financial concerns should not prevent them from receiving treatment. Intermountain Health is committed to providing medically necessary care by offering financial assistance to individuals that qualify.
Intermountain Health offers financial assistance for patients who receive medical care provided in Intermountain clinics and hospitals. The program is for most medical care that a medical provider decides is needed. Intermountain’s Financial Assistance Program only applies to bills with Intermountain Health hospital, clinics, and some healthcare providers employed by Intermountain. Those in need of emergency care will never be denied treatment or care if they do not have insurance or are unable to pay.
- Financial Assistance is determined on income and household size.
- People eligible for financial assistance will not be charged more for emergency or other medically necessary care than the amounts generally billed to insured people.
Amounts Generally Billed (AGB) – The amounts generally billed for emergency or other medically necessary care to individuals who have insurance covering such care. Information regarding AGB percentages and calculations may be obtained in writing and free of charge by sending a request to financial.assistance@r1rcm.com or by writing to Financial Assistance, P.O. Box 30193 Salt Lake City, UY, 4130. AGB is calculated using the “Look Back method” in accordance with 501R federal regulations..
Intermountain Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. For more information, call 866-415-6556 (TTY:888-735-5906).
How do I apply?
You can apply online or by mail. Online applications and mail-in applications are linked above. If you receive (or plan to receive) medical care in an Intermountain hospital and have questions about financial assistance, please call 800-748-9175. If you receive (or plan to receive) medical care in an Intermountain clinic and have questions about financial assistance, call 866-415-6556. If you are interested in payment options, please call 866-665-2636. To apply for financial assistance in person, visit your local hospital or clinic where you receive services.The documents below are available in eight languages. They will help you understand the process, file an application and learn about our financial assistance policy.